Remote Implementation Engineer: Onboarding & Impact

Expel; Oregon; Hybrid; USD 94,000 - 136,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible work location

Parental leave

Excellent health benefits

Job summary

Expel is seeking an Implementation Engineer to own the first 30-60 days of the customer journey, guiding post-sale handoff through technical implementation and enablement. You will work with SOC, Customer Success, and engineering to deliver a thoughtful onboarding experience.

Bring 2+ years in SaaS/security implementations, strong networking and cloud knowledge, and excellent communication to ensure customers realize value quickly. Remote-friendly with flexible collaboration across teams.

Qualifications

• 2+ years of experience implementing SaaS solutions, security services, or IT services within enterprise environments.
• Experience in a customer-facing technical role such as Implementation Engineering, Solutions Engineering, Technical Support, or Professional Services.
• Strong understanding of cybersecurity technologies and their role in enterprise security operations.

Responsibilities

• Own the customer onboarding journey for 15-20+ implementations, guiding post-sale handoff through setup, enablement, and initial value.
• Lead technical onboarding, including security integrations, configurations, Workbench training, and incident simulations.
• Partner with the SOC to validate configurations and ensure detection/response readiness.
• Keep timelines and milestones clear; manage customer expectations and relationships.
• Identify blockers and readiness gaps early; escalate to prevent delays.
• Collaborate with Customer Success to ensure smooth handoffs with context and documentation.

Skills

SaaS implementations

Customer-facing

Cybersecurity knowledge

Networking fundamentals

Cloud environments (AWS/Azure/GCP)

Technical troubleshooting

Effective communication

Education

Bachelor’s degree or equivalent practical experience

Tools

AWS

Azure

GCP

Workbench platform

Job description

Expel is seeking an Implementation Engineer to own the first 30-60 days of the customer journey, guiding post-sale handoff through technical implementation and enablement. You will work with SOC, Customer Success, and engineering to deliver a thoughtful onboarding experience.

Bring 2+ years in SaaS/security implementations, strong networking and cloud knowledge, and excellent communication to ensure customers realize value quickly. Remote-friendly with flexible collaboration across teams.