Remote Implementation Engineer - Healthcare IT

SOLVENTUM; Elm (PA); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental & Vision

HSA & FSA

Disability Benefits

Life Insurance

Voluntary Benefits

Paid Absences

Job summary

Solventum is seeking an Implementation Technical Engineer in the United States to manage deployments of Fluency and CDI product lines and coordinate across multi-functional teams. You will drive projects from kickoff to customer deployment, ensuring successful installations and smooth handoffs.

The role requires collaboration with customers, understanding complex requirements, and presenting solutions to executives and frontline users.

Qualifications

• Bachelor’s degree or higher in IT or software development from an accredited university.
• Minimum five years of technical support or technical implementation experience.
• Five years of experience with design, configuration and implementation of server-based client deployment models.
• Two years of experience with implementation and troubleshooting of virtual desktop technologies.
• Experience with VMware ESX and Citrix technologies.
• Strong understanding of Windows desktop and server version deployments.
• Strong understanding of Mac desktop deployments.
• Strong understanding of bulk deployment tools such as SCCM or Intune.
• Familiarity with Epic, Meditech, and Cerner EMR systems.

Responsibilities

• Provide technical support for all Solventum products for Revenue Cycle Management and Clinical Productivity Solutions.
• Collaborating with customers to understand their needs and ensure successful deployment designs and implementation and deployment changes.
• Contribute to and support the business unit to achieve goals and objectives of the HIS Division’s Business plan.
• Participate with a diverse team of professionals in providing in depth cohesive technical service that ensure a stable product installation environment.
• Participate in cross functional and user acceptance testing.
• Participate in cross team collaboration projects to ensure best practices.
• Understanding customer needs and ensuring client success through impactful presentations/guides/onsite meetings.
• Experience communicating at C Suite level down to front line customers.
• Ability to manage and resolve conflict with a problem‑solving mindset and a customer-oriented approach.
• System operations, including but not limited to monitoring, reporting, and troubleshooting.
• Capable of maintaining effective and professional customer relationships both internal and external to Solventum in a fast‑paced environment.
• Analytical aptitude and ability to interpret data for customer reporting and customer presentations.
• The Fluency Technical Engineer attends kick‑off meetings for new projects, stays involved with the Implementation process to ensure the success of the client and business and completes a support hand off once customer is fully deployed and stable.

Skills

Project management

Customer communication

Cross-functional collaboration

Problem solving

Detail oriented

Education

Bachelor’s Degree in Software Development

Bachelor’s Degree or higher in IT/Software development

Tools

VMware ESX

Citrix

Windows deployment

Mac deployment

SCCM

Intune

Epic

Meditech

Cerner

Job description

Solventum is seeking an Implementation Technical Engineer in the United States to manage deployments of Fluency and CDI product lines and coordinate across multi-functional teams. You will drive projects from kickoff to customer deployment, ensuring successful installations and smooth handoffs.

The role requires collaboration with customers, understanding complex requirements, and presenting solutions to executives and frontline users.