Remote Implementation Analyst — Employee Benefits Onboarding

StanCorp Financial Group, Inc; Portland (OR); Remote; USD 66,000 - 96,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid time off

Job summary

The Standard is seeking an Implementation Analyst PHS to lead and manage the onboarding of new Employee Benefits groups in the small-case market. You will gather data, coordinate with internal partners to ensure accurate contract drafting and billing, and guide customers through installation and transition to ongoing service.

You’ll use your onboarding expertise to resolve issues, build trust, and drive continuous improvement while collaborating with cross-functional teams and leveraging

Qualifications

• High School Diploma or Equivalent; Bachelor's degree preferred.
• At least 3 years in group insurance with direct customer interaction.
• Experience in project management, benefits administration, or case management.
• Experience using Salesforce or similar CRM tools.
• Ability to collaborate with cross-functional teams in a process-driven environment.

Responsibilities

• Lead and manage the onboarding process for new Employee Benefits groups in the small-case market.
• Gather and validate sold-case information, coordinate with internal partners for contract drafting and billing.
• Guide customers through installation and transition to ongoing service.
• Resolve issues and bring insights to continuous improvement of onboarding processes.

Skills

Customer service

Project management

Benefits administration

Cross-functional collaboration

Education

Bachelor’s degree preferred

High School Diploma or Equivalent

Tools

Salesforce

Job description

The Standard is seeking an Implementation Analyst PHS to lead and manage the onboarding of new Employee Benefits groups in the small-case market. You will gather data, coordinate with internal partners to ensure accurate contract drafting and billing, and guide customers through installation and transition to ongoing service.

You’ll use your onboarding expertise to resolve issues, build trust, and drive continuous improvement while collaborating with cross-functional teams and leveraging