Employee Benefits Implementation Specialist

The Standard; United States; Remote; USD 66,000 - 96,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Annual incentive bonus

Paid time off (PTO) with holidays

Parental leave

Volunteer hours

Job summary

The Standard is seeking an onboarding lead for new Employee Benefits groups in the small-case market. You will gather and validate information, coordinate with internal partners for contract drafting and billing, and guide customers through installation and transition to ongoing service.

You will use your experience with group insurance and CRM tools to resolve issues, build trust, and drive continuous improvement across cross-functional teams.

Qualifications

• Experience in project management, benefits administration, case management, customer service, or sales.
• Demonstrated ability to resolve customer issues and manage complex onboarding activities.
• Experience using Salesforce or similar CRM tools.
• Background collaborating with cross-functional teams in a process-driven environment.
• Familiarity with contract setup, billing processes, or Policyholder Services operations.

Responsibilities

• Gather and confirm sold-case information from sales, producers, and customers.
• Submit accurate group data to Policyholder Services and partner through the scrub process.
• Lead customers through contract review, billing setup, and use of service tools like AdminEase.
• Install new groups and transition them to the assigned Account Specialist.
• Bring customer insights to continuous improvement efforts and collaborate on process enhancements.

Skills

Project management

Benefits administration

Customer service

Sales experience

Issue resolution

Education

High School Diploma or Equivalent

Bachelor’s degree preferred

Tools

Salesforce

Job description

The Standard is seeking an onboarding lead for new Employee Benefits groups in the small-case market. You will gather and validate information, coordinate with internal partners for contract drafting and billing, and guide customers through installation and transition to ongoing service.

You will use your experience with group insurance and CRM tools to resolve issues, build trust, and drive continuous improvement across cross-functional teams.