Remote Immunology Commercial Operations Director

Merck; United States; Remote; USD 232,000 - 365,000; Full time

Job summary

Merck & Co., Inc. is seeking a Director of Commercial Operations for the Immunology business to lead the U.S. East region.

This remote leadership role will manage a regional customer team, align strategies with payers, and drive P&L results while delivering trusted clinical communications. The role requires 10+ years in pharma sales/marketing with at least 3 years of people management and deep immunology knowledge.

Qualifications

• BA/BS degree and 10+ years of sales, marketing, or managed care within the pharmaceutical industry.
• Minimum of 3 years of people management experience.
• Resident of the U.S. East region with the ability to travel up to 50%, including overnight trips within the assigned territory.

Responsibilities

• Lead, recruit, develop, and retain a high‑performing regional team to execute approved customer engagement strategies that achieve business objectives.
• Own the customer portfolio and overall customer experience, ensuring delivery of accurate and trusted communications across all team touchpoints.
• Build and sustain business relationships with senior leaders and industry thought leaders to support strategic engagement.
• Align account plans with payer and managed-care considerations to optimize access and reimbursement strategies.
• Deliver regional business results and meet defined P&L targets.
• Communicate and embed a customer‑centric vision across large teams, motivating employees at all levels toward shared goals.
• Contribute to national strategy and tactics through active participation on cross‑functional teams.
• Proactively identify and pursue opportunities to grow the business.
• Maximize business potential by leveraging payer, patient, and HCP interactions and interdependencies.
• Provide input to set annual financial goals for the assigned customer base.
• Ensure compliance with company policies, business practices, and regulatory requirements.

Skills

Customer Relationship Building

Inbound Sales

Managed Care Marketing

New Product Launch Strategies

People Leadership

Pharmaceutical Sales

Sales Forecasting

Sales Goal Achievement

Sales Pipeline Management

Sales Reporting

Sales Strategy Development

Strategic Thinking

Talent Development

Technical Product Sales

Education

BA/BS in Life Sciences or related

MBA or MS preferred

Job description

Merck & Co., Inc. is seeking a Director of Commercial Operations for the Immunology business to lead the U.S. East region.

This remote leadership role will manage a regional customer team, align strategies with payers, and drive P&L results while delivering trusted clinical communications. The role requires 10+ years in pharma sales/marketing with at least 3 years of people management and deep immunology knowledge.