Remote iManage Admin & Incident Specialist (6mo)

Dexian; Richmond Heights (OH); Remote; USD 65,000 - 74,000; Full time

Job summary

Dexian is seeking an iManage System Administrator for a 6-month assignment with potential extension to a full-time role. This position is 100% remote and paid hourly on a W2 basis at $47.00–$54.00.

You will triage incidents, provide hands-on resolution during high-volume periods, and drive operational enhancements in a legal environment, collaborating with House Counsel users and a service desk team. The role requires 5+ years in End-User Support and 2 years with iManage Work 10 administration,

Qualifications

• 5+ years' experience in End-User System Support.
• 2 years' experience with iManage Work 10 administration.
• Proficiency with MS 365.
• Strong incident triage, troubleshooting, and escalation experience.
• Experience with change control and delivery of operational enhancements.
• Ability to identify improvements and drive implementations.
• Experience leading or mentoring a service desk or escalation team.
• Strong collaboration and team-first approach.
• Willingness to share knowledge and ask questions.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate with end users in a legal environment.

Responsibilities

• Triage iManage incidents and escalate for BSE2 resources as needed.
• Assess incidents to determine resolution path or escalation requirements.
• Provide hands-on incident resolution during high-volume periods.
• Identify operational enhancements to improve user experience and processes.
• Drive enhancements through delivery, including vendor configurations, testing, and release support.
• Educate and guide other resources on incident resolution or system enhancements.
• House Counsel end users ~1,700–1,900; BSC III handles <10 tickets weekly but escalated when needed.

Skills

End-User Support

iManage Admin

MS 365

Incident Triage

Change Control

System Enhancements

Mentoring Escalation

Team Collaboration

Knowledge Sharing

User Communication

Legal Environment

Job description

Dexian is seeking an iManage System Administrator for a 6-month assignment with potential extension to a full-time role. This position is 100% remote and paid hourly on a W2 basis at $47.00–$54.00.

You will triage incidents, provide hands-on resolution during high-volume periods, and drive operational enhancements in a legal environment, collaborating with House Counsel users and a service desk team. The role requires 5+ years in End-User Support and 2 years with iManage Work 10 administration,