Manager Enterprise Application

Franklin Fitch; United States; Hybrid; USD 85,000 - 150,000; Full time

Benefits offered by this job

Remote work

Bonus

Sign-on incentive

Job summary

Franklin Fitch is seeking an Enterprise Applications Support Engineer (iManage) to join a US-based team. The role supports iManage and related legal applications, with a path to cloud migration and ongoing improvements across enterprise systems. Strong iManage expertise and legal industry exposure are required.

The position offers remote work within a broad list of US states or a hybrid setup in major cities, with a salary up to $150,000 plus bonus and potential sign-on incentives.

Qualifications

• Strong iManage administration experience in a legal environment.
• Proficient in SQL queries and data extraction for operations.
• Experience with cloud migration projects related to iManage environment.
• Familiarity with enterprise applications in law firms.

Responsibilities

• Administer, support and enhance iManage and related legal applications.
• Participate in migrating iManage from on-premises to the cloud.
• Monitor performance, troubleshoot issues and minimise downtime.
• Plan, execute and support upgrades, patches and new features.
• Create and maintain testing, regression and post-upgrade procedures.
• Develop SQL queries, reports and data extracts for operational needs.
• Collaborate with vendors on escalations and technical improvements.
• Assist with broader IT projects across enterprise applications.
• Maintain strong iManage administration in a legal environment.

Skills

iManage administration

SQL querying

Cloud migration

Legal industry experience

Data extracts

Job description

Enterprise Applications Support Engineer (iManage) | Up to 150k | Fully Remote in CT, DC, FL, IL, ME, MD, MA, NH, NJ, NY, NC, OH, RI, VT, VA

Hybrid in Boston, New York or Washington DC (2 days onsite per week).

What's in it for you?

Join a law firm with 100 years of history in the US

Join a team with cloud modernisation projects, and an 80-20 project to support split

Key Responsibilities

• Administer, support and enhance iManage and other legal business applications.
• Participate in the migration of iManage from on-premises infrastructure to the cloud.
• Monitor application performance, troubleshoot issues and proactively minimise downtime.
• Plan, execute and support application upgrades, patches and new feature deployments.
• Create and maintain testing, regression and post-upgrade support procedures.
• Develop SQL queries, reports and data extracts for operational and business requirements.
• Work directly with vendors on escalations, upgrades and technical improvements.
• Assist with broader IT projects across the enterprise applications environment.
• Strong iManage administration and support experience
• Experience within a legal environment.
• iManage Cloud migration experience.

Location

• Fully remote in the following states: CT, DC, FL, IL, ME, MD, MA, NH, NJ, NY, NC, OH, RI, VT, VA
• If you are less than 50 miles to the following cities, the role is 2 days onsite per week, Boston, New York or Washington DC.
• $85,000 - $150,000 + bonus + potential sign-on incentive.