Remote Identity Verification & CRM Support – Part-Time

Thomas Edison State University; Trenton (NJ); Remote; USD 29,000 - 40,000; Part time

Job summary

Thomas Edison State University is seeking an hourly Identity Verification & CRM Support specialist for a part-time, temporary role from November through April. The position blends remote work with occasional on-site onboarding and implementation meetings at TESU in Trenton, NJ.

Reporting to the Associate Director of CRM Operations, you will assist with application processing, identity verification protocols, and routine CRM tasks, ensuring timely admissions and secure procedures during peak

Qualifications

• Bachelor’s degree from an accredited college or university.
• Experience with higher education admissions technology and identity verification software (Recruit CRM, Ellucian).
• Ability to work in a hybrid/remote schedule with occasional on-site onboarding.

Responsibilities

• Review and process undergraduate applications to ensure timely admissions.
• Perform identity verification and fraud review to protect admissions procedures.
• Respond to applicant inquiries via Zendesk support channels.
• Maintain operations during TESU’s winter break and peak admissions cycles.

Skills

Customer service orientation

Attention to detail

Communication skills

Independent work

Education

Bachelor’s degree

Tools

Recruit CRM

Ellucian

Zendesk

CRM systems

Job description

Thomas Edison State University is seeking an hourly Identity Verification & CRM Support specialist for a part-time, temporary role from November through April. The position blends remote work with occasional on-site onboarding and implementation meetings at TESU in Trenton, NJ.

Reporting to the Associate Director of CRM Operations, you will assist with application processing, identity verification protocols, and routine CRM tasks, ensuring timely admissions and secure procedures during peak