Remote Enrollment Systems & CRM Specialist

Roosevelt University; Chicago (IL); Hybrid; USD 68,000 - 71,000; Full time

Job summary

Roosevelt University is seeking an Enrollment Systems and CRM Specialist to enhance enrollment technology, focusing on graduate recruitment and enrollment. You will build reports, dashboards, and integrations to support admissions, communications, and data-driven decisions.

The role collaborates with Admissions, Enrollment Marketing, IT, and university partners, reporting to the AVP of Graduate and International Enrollment Management. Remote work eligibility is limited by state and campus needs.

Qualifications

• 2–3 years of hands-on experience with Technolutions Slate, including queries, reports, forms, workflows, portals, rules, or integrations.
• Strong analytical and problem-solving skills, with experience working with complex data sets and reporting tools.
• Ability to translate operational needs into effective technology, reporting, and process solutions.
• Strong attention to detail and commitment to data accuracy and quality.
• Excellent organizational skills and ability to manage multiple priorities and projects.
• Effective written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences.
• Integrate the use of AI and emerging technologies to improve efficiency, enhance service delivery, and strengthen operational effectiveness while maintaining appropriate compliance and oversight.
• Proficiency with spreadsheets and data analysis tools.
• Ability to collaborate effectively with colleagues across departments and functional areas.

Responsibilities

• Develop and maintain Slate queries, reports, dashboards, and data exports to support recruitment, admissions, and enrollment decision-making.
• Maintain data integrity, confidentiality, and compliance with FERPA and University data security standards.
• Create enrollment funnel reporting to track inquiries, applications, admissions, deposits, enrollment, and conversion trends.
• Support audience segmentation, lead tracking, and source attribution for recruitment, marketing, and corporate partnership initiatives.
• Monitor data accuracy, conduct audits, and assist with data reconciliation between Slate, Banner, and other systems.
• Collaborate with enrollment leadership to identify reporting needs and develop actionable insights.
• Configure and maintain Slate workflows, rules, forms, portals, communications, and other CRM functionality.
• Support application processing, admission decisions, scholarships, deposits, and annual application-cycle updates.
• Identify opportunities to streamline enrollment processes through automation, improved workflows, and emerging technologies.
• Test system enhancements, troubleshoot issues, and support ongoing improvements to Slate functionality.
• Assist with CRM user access, permissions, and system maintenance in collaboration with the University’s Slate administrator.
• Support integrations and data exchanges between Slate, Banner, and external enrollment technology platforms.
• Collaborate with Information Technology, campus partners, and external vendors to troubleshoot system issues and implement improvements.
• Support the effective use of enrollment technology platforms, including CollegeVine and other recruitment and marketing tools.
• Provide reporting and technical support to Admissions, Financial Aid, Marketing, Advising, and other university partners.
• Develop documentation, training resources, and user guides to support effective use of enrollment systems.
• Assist with email and SMS communications, audience queries, enrollment events, and related CRM automation.
• Analyze communication and recruitment performance to help improve prospective student engagement and enrollment outcomes.
• Recommend improvements to enrollment technology, reporting, operational efficiency, and the student experience.
• Perform other related duties as assigned.

Skills

Slate experience

Data analysis

Requirements translation

Data accuracy

Organizational skills

Communication skills

AI integrations

Spreadsheets

Cross-team collaboration

Education

Bachelor's Degree

Tools

Ellucian Banner

SQL

APIs

CRM automation tools

Data visualization tools

Job description

Roosevelt University is seeking an Enrollment Systems and CRM Specialist to enhance enrollment technology, focusing on graduate recruitment and enrollment. You will build reports, dashboards, and integrations to support admissions, communications, and data-driven decisions.

The role collaborates with Admissions, Enrollment Marketing, IT, and university partners, reporting to the AVP of Graduate and International Enrollment Management. Remote work eligibility is limited by state and campus needs.