Remote Boiler & Hydronic Tech Support Specialist

Rinnai America Corporation

Peachtree City (GA)

On-site

USD 3,444,000 - 4,133,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision

401(k) Match

Paid Time Off

Paid Holidays

Volunteer Day

Job summary

Rinnai America Corporation is seeking a Technical Support Specialist to provide remote phone support for installation, service, and troubleshooting of our tankless water heating products. You may attend onsite training at Corporate Office: 103 International Dr., Peachtree City, GA.

The role requires 3–5 years of repair experience and knowledge of electronics, plumbing, hydronics, or boiler systems. Multilingual capabilities (Spanish or French) are a plus and evenings or on-call shifts may be

Qualifications

Technical Associate degree in plumbing or electrical engineering (or equivalent related professional experience).
3–5 years of proven and demonstrated technical appliance repair experience.
Background in electronics, plumbing systems, hydronics and/or boiler systems a plus.

Responsibilities

Provide telephone support to answer inquiries on service, installation and troubleshooting procedures for all Rinnai products.
Responsible for following through with repairs, rework, rebuilding and/or maintenance on all products returned to Rinnai, including documenting results of failure analysis.
Liaise with Sales, Marketing, Engineering and Service staff to understand product features/specifications and quality controls standards.
Liaise with Field Sales/Service organizations and Engineering to gather information on potential quality/performance issues and suggest corrective actions.
Ensure records of work orders, quality control reports, failure analysis, RGA’s, credits, returns, shipping requests, etc. are detailed.
Maintain company provided tools, equipment, and property.