Hybrid Technical Support Specialist - Hydronic Heating

Aston Carter; United States; Hybrid; USD 34,000 - 41,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary)

Short and long‑term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO/Vacation or Sick Leave

Job summary

Aston Carter is seeking a Customer Support Specialist to assist with warranty claims, product returns, and technical troubleshooting for hydronic heating equipment. You will support customers, contractors, distributors, and internal sales teams via phone and email, perform issue resolution, and document findings in ERP/CRM systems.

The role is hybrid in Warwick, RI, with a contract-to-hire path after training, and a pay range of $25.00–$30.00/hr.

Qualifications

• Experience with hydronic heating systems, boilers, HVAC equipment, plumbing systems, or related products.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office, including Excel.

Responsibilities

• Process warranty claims, returns, credits, and replacement requests.
• Support customers, contractors, distributors, and internal sales teams.
• Respond to customer inquiries via phone and email.
• Troubleshoot product and equipment issues.
• Review and inspect returned products for warranty eligibility.
• Investigate equipment failures and document findings.
• Process transactions within ERP, CRM, and ticketing systems.
• Maintain accurate records of warranty claims and customer interactions.
• Generate reports and monitor warranty trends.
• Collaborate with customer service, warehouse, production, and technical teams to resolve issues.
• Assist with product recall documentation and related activities.

Skills

Hydronic heating systems

Customer service

Troubleshooting

Communication

Multitasking

Excel

Tools

ERP systems (SAP)

Job description

Aston Carter is seeking a Customer Support Specialist to assist with warranty claims, product returns, and technical troubleshooting for hydronic heating equipment. You will support customers, contractors, distributors, and internal sales teams via phone and email, perform issue resolution, and document findings in ERP/CRM systems.

The role is hybrid in Warwick, RI, with a contract-to-hire path after training, and a pay range of $25.00–$30.00/hr.