Remote Water Heater Tech Support Specialist

Navien, Inc.; United States; On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

PPO Medical, Dental, Vision

401K Plan with company match

Employee discounts on Navien products

Paid holidays

Volunteer day

Job summary

Navien, Inc. is hiring for a Remote, full-time position focused on providing expert technical support for Navien residential water heater products.

The role requires troubleshooting over the phone, educating sales representatives, installers, and customers, and collaborating with team members to resolve issues efficiently. The ideal candidate has strong communication skills, the ability to multitask in high‑pressure situations, and a customer‑focused attitude.

Qualifications

• Minimum 1+ year of customer service/phone support plus 2+ years of troubleshooting experience.
• High School Diploma or equivalent.
• Ability to articulate product information clearly to diverse customers.

Responsibilities

• Provide technical support to customers and field teams to educate on Navien products.
• Troubleshoot water heater products over the phone and identify solutions to get units running.
• Research and resolve installation and product-use issues at a technical level.

Skills

Customer support

Phone support

Technical troubleshooting

Team player

Multitasking

Communication

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Office

Job description

Navien, Inc. is hiring for a Remote, full-time position focused on providing expert technical support for Navien residential water heater products.

The role requires troubleshooting over the phone, educating sales representatives, installers, and customers, and collaborating with team members to resolve issues efficiently. The ideal candidate has strong communication skills, the ability to multitask in high‑pressure situations, and a customer‑focused attitude.