Senior Technical Account Manager — Remote & AI-Driven

Airship; Northern (KY); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Stock options

Medical, dental, vision insurance

Flexible time off

Parental leave

Volunteer time off

Mental health resources

Life insurance

Wellbeing resources

Remote work stipend

Mentorship & growth

Job summary

Airship is seeking a remote Senior Technical Account Manager to partner with global enterprise clients, guiding advanced integrations and strategic technical planning. You’ll mentor teammates, liaise with Product and Engineering, and advocate for features that address complex needs, while driving customer success and adoption.

The role emphasizes strong coding knowledge, API expertise, and experience in digital marketing/SaaS environments, with flexibility for remote work and up to travel as

Qualifications

• 7+ years of technical, client-facing experience with enterprise accounts.
• Advanced ability to read and write code in Python, Java, Swift, or similar OO language.
• Strong knowledge of APIs and complex system integrations.
• Familiarity with Linux and/or Mac OS X command line.
• Comfort working with iOS and Android development tools.
• Experience in digital marketing solutions (mobile, web analytics, optimization, email, SMS) and SaaS environments.

Responsibilities

• Serve as the primary technical point of contact for a portfolio of strategic, high-value enterprise clients
• Own and manage critical customer escalations, ensuring rapid resolution and clear communication with all stakeholders
• Drive strategic technical account planning and lead regular business reviews with clients
• Provide expert guidance on complex product integrations, architectural best practices, and system optimization
• Act as a liaison between clients and Airship’s Product and Engineering teams, advocating for features and solutions that address enterprise-level needs
• Mentor and coach other Technical Account Managers, sharing expertise and onboarding new team members
• Collaborate with Solutions leadership to identify opportunities for expanding Airship’s footprint within client organizations
• Author advanced documentation, best practice guides, and technical content to enhance the customer experience
• Contribute to the development and implementation of Technical Account Management policies and procedures
• Use AI tools to drive efficiencies, automate processes, and anticipate customer needs

Skills

Tech Account Mgmt

Python/Java/Swift

APIs & Integrations

Linux/macOS CLI

iOS/Android Dev

SaaS & Digital Marketing

Mentoring

Stakeholder Mgmt

Job description

Airship is seeking a remote Senior Technical Account Manager to partner with global enterprise clients, guiding advanced integrations and strategic technical planning. You’ll mentor teammates, liaise with Product and Engineering, and advocate for features that address complex needs, while driving customer success and adoption.

The role emphasizes strong coding knowledge, API expertise, and experience in digital marketing/SaaS environments, with flexibility for remote work and up to travel as