Remote/Hybrid Client Success Analyst — SaaS & Finance

Caselle Inc; Provo (UT); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Flexible work options

Job summary

A growing technology company is seeking a Client Service Analyst in Provo, Utah. In this role, you'll assist clients through phone, email, and chat, ensuring they gain maximum value from the software. Key qualifications include experience in customer service, strong communication skills, and a background in accounting. The position offers competitive pay, a comprehensive benefits package, and flexible hybrid or remote work options.

Qualifications

• 1-3 years of experience in customer service or client support.
• Empathetic and professional communication skills.
• A genuine desire to help people succeed with technology.

Responsibilities

• Assist clients by phone, email, and chat.
• Troubleshoot issues and answer questions.
• Document insights that improve processes.

Skills

Accounting or bookkeeping experience

Knowledge of financial statements

Full-cycle accounting principles

Customer service experience

Excellent communication skills

Troubleshooting and problem-solving

Comfort with technology

Job description

A growing technology company is seeking a Client Service Analyst in Provo, Utah. In this role, you'll assist clients through phone, email, and chat, ensuring they gain maximum value from the software. Key qualifications include experience in customer service, strong communication skills, and a background in accounting. The position offers competitive pay, a comprehensive benefits package, and flexible hybrid or remote work options.