Entry Level Representative(Recent Grad nedeed)

Russell Tobin; South Jordan (UT); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee discounts with preferred vendors

Job summary

A leading staffing firm is seeking a Customer Support Representative in South Jordan, UT. The role involves responding to customer inquiries about brokerage accounts and assisting clients with financial products. Key qualifications include strong communication and customer service skills, along with prior contact center experience. The position offers a hybrid work model post-training, providing both in-office and remote flexibility, along with comprehensive benefits including healthcare and 401(k).

Qualifications

• Ability to manage customer inquiries and provide solutions effectively.
• Strong attention to detail while managing multiple tasks.

Responsibilities

• Respond to incoming calls regarding brokerage accounts.
• Assist clients with Brokerage Cash Management products.
• Support customers with online account access and mobile app usage.

Skills

Strong communication

Customer service skills

Multi-tasking

Education

College degree or previous contact center experience

Job description

Overview

Job Title: Customer Support Representative

Location: South Jordan UT

Pay Rate: $21.99/hour

Work Schedule:

Remote Training: 4–5 weeks of fully remote training

In-Office: 5 days per week after training

Hybrid Schedule: After 6 months, transition to 3 days in-office and 2 days remote

Responsibilities

• Respond to incoming calls regarding brokerage accounts with accuracy and professionalism
• Assist clients with Brokerage Cash Management products and services
• Support customers with online account access, website navigation, and mobile app usage
• Handle general account inquiries, financial questions, and service-related requests
• Maintain high service standards and achieve performance goals in a fast-paced environment
• Collaborate with team members and adapt quickly to process or system changes

Qualifications

• College degree or previous contact center experience
• Strong communication and customer service skills
• Ability to multi-task while maintaining attention to detail
• Comfortable working in a dynamic, team-oriented financial service center

Benefits

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.