Client Support Specialist II

Agile Resources, Inc.; Lindon (UT); Hybrid; USD 26,174 - 28,929; Full time

Job summary

A leading financial service provider is seeking a Client Success Support Specialist to work in a client-facing role in Lindon, UT. This hybrid position requires at least 2 years of client success experience and the ability to troubleshoot Windows and macOS environments. Ideal candidates will have familiarity with Salesforce, Confluence, and G Suite, along with basic networking knowledge. This role offers a pay rate of $19-$21 per hour and a structured work schedule from 8:00 AM to 5:00 PM.

Qualifications

• 2+ years of implementations or client success experience.
• Ability to troubleshoot Windows/macOS environments.
• Basic experience with networks, including routers and switches.

Responsibilities

• Serve as first point of contact for clients' inquiries.
• Troubleshoot and resolve client issues effectively.

Skills

Client Support

Technical Support

Troubleshooting

Networking

Tools

Salesforce

Confluence

G Suite

Job description

Title: Client Success Support Specialist

Location: Lindon, UT (Hybrid)

Pay: $19-$21 /hour

Hours: 8:00 AM – 5:00 PM

Our financial client is seeking a Client Success Support Specialist to work in a client-facing role as first point of contact. The role is hybrid in Lindon, UT.

The Ideal Candidate Will Have

• 2+ years of implementations or client success experience
• An ability to troubleshoot Windows/macOS environments
• Working knowledge of Terminal Services, cloud-based applications, and SaaS platforms
• Basic experience with networks, including routers, switches, modems, printers, and related peripherals
• An understanding of networking concepts (TCP/IP, firewalls)
• Familiarity with common internet connection types: Cable, DSL, Satellite, and Dial-Up
• An ability to configure software and hardware within Terminal Services
• Experience with Salesforce, Confluence, and G Suite is preferred

Keywords: Client Support, Technical Support, Implementations, SaaS, Terminal Services, Networking, TCP/IP, DNS, Firewalls, Windows, macOS, Virtual Machines, Salesforce, Confluence, G Suite, Client Success, Troubleshooting