Remote Client Service Analyst — SaaS & Accounting

Caselle, Inc.; Provo (UT); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Flexible hybrid or remote work options

Job summary

A technology company in Provo, Utah is seeking a Client Service Analyst to enhance customer experiences. In this role, you'll assist clients via phone, email, and chat, resolving inquiries and technical challenges. Ideal candidates will have experience in customer service or client support, with a strong understanding of accounting principles. This position offers competitive pay, comprehensive benefits, and the flexibility to work in a hybrid or remote capacity within a collaborative culture.

Qualifications

• 1-3 years of experience in customer service or client support roles.
• Knowledge of financial statements, debits, and credits.
• Experience with AP or AR processes.

Responsibilities

• Assist clients by phone, email, and chat to troubleshoot issues.
• Work closely with product and engineering teams.
• Turn customer interactions into positive experiences.

Skills

Accounting or bookkeeping experience

Excellent verbal and written communication skills

Problem-solving skills

Comfort with technology

Job description

A technology company in Provo, Utah is seeking a Client Service Analyst to enhance customer experiences. In this role, you'll assist clients via phone, email, and chat, resolving inquiries and technical challenges. Ideal candidates will have experience in customer service or client support, with a strong understanding of accounting principles. This position offers competitive pay, comprehensive benefits, and the flexibility to work in a hybrid or remote capacity within a collaborative culture.