Billing & AR SaaS Client Support Analyst (Remote)

Caselle; Provo (UT); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Flexible work options

Job summary

Caselle, located in Provo, Utah, is seeking a Client Service Analyst to enhance customer experiences through phone, email, and chat support. This role will bridge clients and technical teams, ensuring a positive partnership.

The candidate should have 1-3 years of customer service experience, excellent communication skills, and a passion for helping others succeed with technology. Competitive pay and flexible work options are offered.

Qualifications

• 1-3 years of experience in customer service or client support.
• Excellent verbal and written communication skills.
• Strong troubleshooting and problem-solving abilities.
• Comfort with technology and a desire to help.

Responsibilities

• Assist clients by phone, email, and chat.
• Troubleshoot issues and answer questions.
• Document insights to improve processes.

Skills

Customer service experience

Communication skills

Problem-solving

Technology proficiency

Job description

Caselle, located in Provo, Utah, is seeking a Client Service Analyst to enhance customer experiences through phone, email, and chat support. This role will bridge clients and technical teams, ensuring a positive partnership.

The candidate should have 1-3 years of customer service experience, excellent communication skills, and a passion for helping others succeed with technology. Competitive pay and flexible work options are offered.