Remote HVAC Technical Support Specialist

Carrier Enterprise; Orlando (FL); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Vision Insurance

Life Insurance

Disability Insurance (Short-term and  

Disability Insurance (Short-term and  

Job summary

Carrier Enterprise is seeking a Customer Service Technical Support Rep to provide remote HVAC product support for customers and field technicians. You will diagnose issues, guide warranty procedures, and manage tickets through CRM systems, ensuring data integrity and timely resolutions.

This remote Orlando role requires independent, detail-oriented work, collaboration with teammates, and staying current on product changes.

Qualifications

• Associate degree in HVAC, Heating and Cooling, or related technical field; OR high school diploma/GED with 4 years of experience in HVAC technical support or field service roles with demonstrated knowledge of HVAC systems, components, and troubleshooting procedures.
• Proficiency with computer-based support systems and troubleshooting via digital channels.
• Strong verbal and written communication skills with the ability to explain complex technical concepts clearly to diverse audiences.

Responsibilities

• Provide technical HVAC support via phone, email, chat, and online systems.
• Manage support tickets, warranty claims, and customer interactions using computer-based systems while ensuring data integrity.
• Provide clear, accurate warranty guidance including coverage information, claim procedures, and product support.
• Resolve customer escalations in a courteous and efficient manner with proactive status updates.
• Collaborate with team members to identify common issues and improve support documentation.

Skills

Communication

Remote work

Time management

Education

HVAC-related degree

High school diploma + 4 yrs HVAC experience

Tools

CRM tools

Ticketing systems

Job description

Carrier Enterprise is seeking a Customer Service Technical Support Rep to provide remote HVAC product support for customers and field technicians. You will diagnose issues, guide warranty procedures, and manage tickets through CRM systems, ensuring data integrity and timely resolutions.

This remote Orlando role requires independent, detail-oriented work, collaboration with teammates, and staying current on product changes.