Field Technical Support Rep
Carrier Enterprise
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
Carrier Enterprise is seeking an HVAC Field Technical Support Specialist in Central Florida to deliver advanced post-sales technical support to contractors, dealers, and customers across multiple channels. The role includes on-site startups, commissioning, and hands-on field training, ensuring proper equipment application and practical customer guidance.
The ideal candidate has 5+ years in HVAC technical and customer support, strong troubleshooting, and excellent communication.
Qualifications
- AA/AS in HVAC or related field preferred.
- Minimum 5+ years HVAC technical and customer support experience.
- Strong troubleshooting across residential and commercial applications.
- Proven ability to communicate complex technical concepts clearly.
Responsibilities
- Manage multi-channel support cases (phone, email, text, digital) from intake to resolution with timely follow-up.
- Diagnose and resolve complex HVAC issues, escalating critical problems as needed.
- Conduct on-site technical support including equipment startups, commissioning, and training.
- Deliver technical training to contractors, dealers, and internal teams.
- Build contractor relationships and identify supplemental sales opportunities.
- Support onboarding with product orientation and operational guidance.
- Maintain documentation in case management systems and stay current on HVAC tech and regulations.
- Drive regional service initiatives to improve quality and contractor capability.
Skills
Education
Job description
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Find out more about CE at www.carrierenterprise.com.
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs.
www.carrierenterprise.com
The HVAC Field Technical Support Specialist is a highly skilled professional responsible for delivering advanced post-sales technical support to contractors, dealers, and customers across multiple communication channels. This role manages inbound technical cases via phone, email, text, and digital platforms while also providing on-site field support through jobsite visits, equipment startups, system commissioning, and technical training.
The ideal candidate blends deep HVAC expertise with strong customer engagement skills and thrives in both remote troubleshooting and hands-on field environments. This position plays a critical role in ensuring proper equipment application, accelerating contractor proficiency, and enhancing the overall customer experience.
- Manage multi-channel support cases from intake through resolution across phone, email, text, and digital platforms with timely follow-up and high satisfaction standards
- Diagnose and resolve complex HVAC issues while escalating critical problems appropriately and maintaining stakeholder communication
- Conduct on-site technical support including equipment startups, commissioning, troubleshooting, and installation practice evaluation to minimize downtime
- Deliver technical training to contractors, dealers, and internal teams in classroom and field settings, addressing knowledge gaps with targeted solutions
- Build contractor relationships as a trusted technical partner while identifying supplemental sales opportunities and promoting company tools and resources
- Support customer onboarding with product orientation and operational guidance emphasizing best practices in airflow, controls, and refrigerant management
- Maintain operational documentation in case management systems and stay current on HVAC technologies, controls, and regulatory requirements
- Drive business impact through regional service initiatives that improve quality, enhance contractor capability, and strengthen organizational partnerships
- Associate degree (AA/AS) in HVAC or related field preferred.
- Minimum 5+ years of combined HVAC technical and customer support experience.
- Strong troubleshooting background across residential and commercial applications.
- Proven ability to communicate complex technical concepts clearly.
- Comfortable working both independently and collaboratively.
- Strong PC proficiency and ability to learn technical platforms quickly.
- Willingness to travel regionally for job site visits and training events.
- Company Paid Volunteer Time Off
- Health Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance (Short-term and Long-term)
- Employee Assistance Program (EAP)
- Tuition Reimbursement & Professional Development
- Paid Vacation & Sick time
- Company Paid Holiday's
- 401(k) Plan with Employer Match
- Employee Discount Program
Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence. CE#123
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
