Remote HVAC Service Dispatch & Ops Coordinator

Openkrill; United States; Remote; USD 16,000 - 19,000; Full time

Benefits offered by this job

Career growth

Amazing environment

Australian business exposure

Job summary

Openkrill is seeking a Service & Operations Administrator for a Sydney-based HVAC business. The role is 100% remote, with AU$2,000–2,500/month pay, and reports to AU time from the Philippines.

It is a full-time independent contractor position, with responsibilities spanning customer enquiries, quotes, scheduling, supplier coordination and invoicing support. You will manage schedules, quotes, and communications with technicians and customers, keep pricing and records in Excel, and assist with

Qualifications

• 6+ years in office administration, operations coordination or scheduling for Australian businesses.
• Excellent written and spoken English with Australian customers, suppliers and technicians.
• Strong Excel skills; comfortable with data, pricing and spreadsheets.
• Proficient with Xero, Google Calendar and similar business systems.
• Experience using CRM or field service management software.
• Highly organised with strong attention to detail and time management.

Responsibilities

• Monitor incoming enquiries and emails; action promptly.
• Prepare and send customer quotes based on team information.
• Follow up on quotes with customers within 1–2 days.
• Coordinate and schedule jobs based on technician availability and requirements.
• Optimise technician schedules and routes to minimise travel and maximise utilisation.
• Coordinate multiple technicians across Sydney and allocate additional staff when needed.
• Communicate with technicians about requirements, schedules and changes.
• Coordinate with customers to confirm bookings and job details.

Skills

Office administration

Operations coordination

Scheduling

English communication

Attention to detail

Time management

Problem solving

Independent work

Tools

Excel

Xero

Google Calendar

CRM software

Field service software

Job description

Openkrill is seeking a Service & Operations Administrator for a Sydney-based HVAC business. The role is 100% remote, with AU$2,000–2,500/month pay, and reports to AU time from the Philippines.

It is a full-time independent contractor position, with responsibilities spanning customer enquiries, quotes, scheduling, supplier coordination and invoicing support. You will manage schedules, quotes, and communications with technicians and customers, keep pricing and records in Excel, and assist with