Remote HVAC Customer Support Specialist

Ace Hardware Corporation; Kansas; Hybrid; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

401(k) retirement savings plan

Comprehensive health coverage

Paid time off & paid holidays

Career Growth & opportunities

Employee Assistance Program

Job summary

Ace Hardware Home Services, Inc. is seeking a Customer Service Representative to handle front-line duties including phone and email interactions. You will maintain professionalism, update customer records, and support scheduling for field services across our home services network.

Qualifications include 2+ years in customer service, ServiceTitan experience, and strong communication skills. The role supports a nationwide customer base and offers remote work opportunities along with comprehensive

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service and/or field service logistics experience.
• Experience with ServiceTitan.
• Excellent Microsoft Word, Excel and database management skills.
• Strong communication skills over phone and in person.
• Ability to anticipate problems and find solutions.
• Good time-management and organizational skills.
• Self-starter able to work without supervision.
• Experience working remotely.

Responsibilities

• Provide unmatched customer service.
• Ensure the service department delivers exceptional customer service through problem solving and clear communication with customers.
• Learn all services and product offerings to effectively communicate with customers.
• Respond to customer inquiries by email or telephone with a strong first impression.
• Handle inbound calls regarding billing, product issues, service questions and concerns.
• Schedule field service appointments and inquire about seasonal maintenance requirements.
• Maintain professionalism and build rapport with clients on every call.
• Update customer information in the database during and after calls; stay updated on product knowledge and company policies.
• Complete special projects and other duties as assigned.

Skills

Customer service

Clear communication

Time management

Problem solving

Education

High school diploma or equivalent

Tools

ServiceTitan

Microsoft Word

Excel

Database management

Job description

Ace Hardware Home Services, Inc. is seeking a Customer Service Representative to handle front-line duties including phone and email interactions. You will maintain professionalism, update customer records, and support scheduling for field services across our home services network.

Qualifications include 2+ years in customer service, ServiceTitan experience, and strong communication skills. The role supports a nationwide customer base and offers remote work opportunities along with comprehensive