Customer Support Specialist — On-Call & Growth Opportunities

ACE Hardware; West Virginia; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Incentives/bonus opportunities

401(k) with match (from day one)

Comprehensive health coverage (medical

Dental/vision

Life insurance and disability

Warehouse merchandise discount

Paid time off & holidays

Career growth opportunities

Employee assistance program

Job summary

Ace Hardware Home Services, Inc. is seeking a customer service professional to support service operations. You will answer calls, enter client details in ServiceTitan, and help coordinate technician schedules to deliver a seamless customer experience.

The role emphasizes reliability, attention to detail, and teamwork, with opportunities for growth, on-call rotation after hours, and competitive benefits.

Qualifications

• 2+ years of customer service experience (preferred).
• Recent experience with Microsoft Office (Outlook, Word, Excel).
• Strong attention to detail and commitment to high-quality work.
• High level of integrity in both professional and personal conduct.
• Growth mindset with a desire to continuously improve.
• Ability to stay organized and perform well under pressure.
• Self-motivated with a strong work ethic.
• Positive, team-oriented attitude.
• Reliable and consistent in attendance and performance.
• Willingness to participate in an on-call rotation after hours as needed.

Responsibilities

• Answer incoming calls and accurately enter customer information in ServiceTitan in real time
• Deliver a great customer experience and build strong, lasting relationships
• Communicate clearly and positively with field technicians and help coordinate their schedules
• Dispatch and support technicians throughout the day to keep operations running smoothly
• Manage multi-day and multi-vendor projects from start to finish
• Support your team with a positive, team-first attitude
• Step in and assist teammates when needed

Skills

Customer service

Microsoft Office

Attention to detail

Integrity

Growth mindset

Organization

Self-motivation

Team player

Attendance reliability

On-call readiness

Tools

Microsoft Office

Job description

Ace Hardware Home Services, Inc. is seeking a customer service professional to support service operations. You will answer calls, enter client details in ServiceTitan, and help coordinate technician schedules to deliver a seamless customer experience.

The role emphasizes reliability, attention to detail, and teamwork, with opportunities for growth, on-call rotation after hours, and competitive benefits.