Remote HR Shared Services Specialist (Tier 1–2)

Houston Methodist; Houston (TX); On-site; USD 60,000 - 76,000; Full time

Job summary

Houston Methodist seeks an HRSS Senior Representative to provide Tier 1 and 2 support for employees across Human Resources, Absence, Benefits, Payroll, and Compensation. You will respond via case management, calls, and chat, leveraging ERP systems, and maintaining SLA adherence.

You may mentor staff and participate in special projects as assigned. Ideal candidates have 4+ years in a high-volume shared services or customer service environment, with strong English communication and proficiency in

Qualifications

• Four years of high-volume shared services or customer service experience
• High School diploma or equivalent; Bachelor's degree preferred

Responsibilities

• Respond to inquiries in accordance with SLA, internally and externally
• Provide Tier 2 and Tier 1 support across HR, Absence, Benefits, Payroll and Compensation
• Mentor teammates and support onboarding/training of new staff

Skills

Customer service

Communication

English proficiency

ERP systems

Microsoft Outlook

Office suite

Timekeeping systems

Education

High School diploma

Bachelor's degree preferred

Tools

ERP systems

Microsoft Outlook

Office suite

Timekeeping systems

Job description

Houston Methodist seeks an HRSS Senior Representative to provide Tier 1 and 2 support for employees across Human Resources, Absence, Benefits, Payroll, and Compensation. You will respond via case management, calls, and chat, leveraging ERP systems, and maintaining SLA adherence.

You may mentor staff and participate in special projects as assigned. Ideal candidates have 4+ years in a high-volume shared services or customer service environment, with strong English communication and proficiency in