Remote HR Services Associate: Pay, Leave & Benefits Help

11 MasterBrand Cabinets LLC; Cleveland (OH); Remote; USD 42,000 - 64,000; Full time

Job summary

MasterBrand Cabinets LLC is seeking an HR Services Associate to act as the first point of contact for associates, leaders, and HR through the HR Service Center. This fully remote role delivers timely, accurate support on pay, time, leave, benefits, retirement, and employee data using established processes.

You will process high‑volume HR transactions and maintain case documentation with confidentiality. You will work with Workday and MS Office tools, perform audits, escalate where needed, and

Qualifications

• High school diploma or equivalent; associate degree in HR, business or related field preferred.
• 1+ year in customer service, HR, or related roles is required.
• Strong customer service and communication skills with empathetic approach.
• Detail oriented, accurate data entry, and confidentiality handling.
• Ability to research inquiries and escalate when needed.

Responsibilities

• Serve as first point of contact for associates, leaders, and HR through various channels.
• Provide routine HR support like pay, time, leave, benefits, and data updates.
• Process high-volume HR transactions using established procedures.
• Audit reports, correct discrepancies, and document work clearly.
• Protect confidential information and maintain accurate records.
• Support system testing, data validation, and training as assigned.

Skills

Customer service

Communication

Attention to detail

Multitasking

Data privacy

Workday knowledge

Bilingual English/Spanish

Education

High School Diploma or equivalent

Associate degree in HR or related field preferred

Tools

Workday

Microsoft Excel

CRM software

Job description

MasterBrand Cabinets LLC is seeking an HR Services Associate to act as the first point of contact for associates, leaders, and HR through the HR Service Center. This fully remote role delivers timely, accurate support on pay, time, leave, benefits, retirement, and employee data using established processes.

You will process high‑volume HR transactions and maintain case documentation with confidentiality. You will work with Workday and MS Office tools, perform audits, escalate where needed, and