Remote HR Operations Lead: People & Process Optimization

Casepoint; Northern (KY); Hybrid; USD 110,000 - 130,000; Full time

Job summary

Casepoint is seeking an HR Manager, People Operations to lead HR operations for the U.S. workforce, owning onboarding, offboarding, records, benefits, and compliance.

This hands-on role drives efficiency and service quality while ensuring policy adherence across the employee lifecycle. The position combines strategic oversight with practical administration, HRIS data integrity, reporting, and implementation of AI-enabled improvements.

Qualifications

• Bachelor's degree in Human Resources, Business, or related field.
• 7+ years of progressive HR experience with significant responsibility for HR operations.
• Strong experience with benefits, leave administration, employee lifecycle processes, and HR compliance.
• Hands-on HRIS experience and comfort working with HR data and reporting.
• Working knowledge of U.S. federal and state employment requirements.
• Strong organizational, project-management, analytical, and problem-solving skills.
• Ability to independently identify problems and opportunities and drive solutions through completion.
• A continuous-improvement mindset and demonstrated ability to use AI, automation, and technology to improve processes and service delivery.

Responsibilities

• Own and continuously improve employee lifecycle processes, including onboarding, offboarding, employee records, and related HR operations.
• Manage benefits and leave administration and serve as a primary operational partner to brokers, carriers, and vendors.
• Oversee I-9 compliance, workers' compensation, unemployment claims, required training, and other assigned compliance activities.
• Manage employee HR inquiries and ensure employees and managers receive timely, consistent support.
• Maintain HR policies, procedures, documentation, employee resources, and the HR compliance calendar.
• Coordinate recurring HR programs including open enrollment, compliance activities, and employee communications.
• Establish operational controls and conduct routine audits to maintain accurate, compliant, and audit-ready HR records and processes.
• Partner with the Senior HR Analyst on HRIS, data integrity, reporting, compensation processes, and HR technology initiatives.
• Develop employee and manager self-service resources that simplify access to HR information and services.
• Own the continuous improvement roadmap for People Operations by identifying and implementing opportunities to simplify, automate, or eliminate inefficient processes through AI, automation, and technology.
• Build scalable HR processes and establish measurable improvements in efficiency, accuracy, service delivery, and employee experience.
• As organizational needs evolve, assume additional People Operations responsibilities, including HR systems, reporting, analytics, or compensation administration.

Skills

HR leadership

Data reporting

Analytical thinking

Problem solving

Organizational skills

Continuous improvement

AI & automation mindset

Project management

Education

Bachelor's in HR or related field

SHRM certification preferred

Tools

HRIS (HR information systems)

ADP Workforce Now

Job description

Casepoint is seeking an HR Manager, People Operations to lead HR operations for the U.S. workforce, owning onboarding, offboarding, records, benefits, and compliance.

This hands-on role drives efficiency and service quality while ensuring policy adherence across the employee lifecycle. The position combines strategic oversight with practical administration, HRIS data integrity, reporting, and implementation of AI-enabled improvements.