Remote HR & Operations Director

Digital Harbor Foundation; United States; Remote; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health insurance

HSA

FSA

AD&D Insurance

Disability Insurance

Life Insurance

Pet Insurance

EAP

Wellness Reimbursement

Job summary

Digital Harbor Foundation seeks an Operations & HR Director to lead the organization’s HR and operational infrastructure, reporting to the COO. You will design, implement, and improve systems covering onboarding, offboarding, performance management, and documentation.

You will partner with senior leadership to align HR practices with equity and compliance, manage recruitment and onboarding processes, oversee HRIS and benefits, and ensure data-driven decision making while guiding cross-functional

Qualifications

• Bachelor’s degree required; Master’s preferred in HR, Business Administration, Organizational Development, or a related field.
• 8+ years of progressive experience in human resources, operations, or organizational management.
• 3+ years of people management and/or team leadership experience.
• Experience in nonprofit, education, or technology environments strongly preferred.
• Demonstrated success building organizational systems, workflows, and documentation from the ground up.

Responsibilities

• Design, implement, and continuously improve organization-wide HR and operations systems, including onboarding, offboarding, performance management, and employee lifecycle workflows.
• Identify gaps in infrastructure and proactively develop solutions through policies, procedures, templates, and technology.
• Establish documentation standards and maintain a centralized, accessible knowledge base for HR and operations.
• Lead testing, refinement, and iteration of systems to ensure usability, compliance, and scalability.
• Serve as senior HR leader and trusted advisor to executive leadership and people managers.
• Develop and oversee HR policies and practices that support equity, inclusion, compliance, and organizational effectiveness.
• Provide guidance on employee relations, performance management, and corrective action processes.
• Ensure alignment between organizational values and HR practices.
• Lead recruitment strategy and execution, including workforce planning, equitable hiring practices, and selection processes.
• Oversee and continuously improve onboarding systems and manager enablement tools.
• Ensure compliance with employment eligibility and hiring regulations (including USCIS Form I-9 requirements).
• Provide executive-level oversight of HRIS and benefits systems (Paycom, Carefirst, Health Equity, UNUM).
• Ensure integrity of HR data and reporting; use data to inform decision-making and process improvements.
• Evaluate and recommend new platforms or tools to enhance efficiency and employee experience.
• Provide strategic oversight of benefits administration and annual open enrollment.
• Lead communication strategy and employee education regarding benefits and compensation-related processes.
• Partner with brokers and vendors to evaluate benefit offerings and cost-effectiveness.
• Own and evolve the performance management framework, including evaluation cycles, tools, and training.
• Partner with managers to build strong feedback cultures and ensure consistent application of performance processes.
• Develop and maintain templates and guidance materials to support managers and employees.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Oversee personnel file systems, audits, and documentation protocols.
• Develop and maintain compliance procedures and internal controls.
• Lead documentation and standardization of operational processes to ensure continuity and clarity.
• Partner with the COO on organizational planning and operational risk mitigation.
• Lead cross-functional initiatives related to organizational systems, change management, and process improvement.
• Serve as a key contributor to senior leadership discussions related to culture, structure, and growth.
• Lead special initiatives related to organizational systems, compliance, or infrastructure as assigned.
• Prepare reports and analyses for senior leadership, as needed.

Skills

Interpersonal skills

Communication

Systems thinking

Strategic planning

Project management

Leadership influence

Data analysis

HRIS proficiency

Education

Bachelor's degree

Master's degree preferred

Tools

Paycom

Carefirst

Health Equity

UNUM

Google Workspace

Job description

Digital Harbor Foundation seeks an Operations & HR Director to lead the organization’s HR and operational infrastructure, reporting to the COO. You will design, implement, and improve systems covering onboarding, offboarding, performance management, and documentation.

You will partner with senior leadership to align HR practices with equity and compliance, manage recruitment and onboarding processes, oversee HRIS and benefits, and ensure data-driven decision making while guiding cross-functional