Remote HR Manager: Training & People Ops Lead

RR Digital; New York (NY); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k) match

Unlimited PTO

Health insurance

Dental & Vision insurance

MacBook provided

Fully remote

Job summary

RR Digital is seeking a hands-on Human Resources Manager to run day-to-day HR operations and guide managers and staff across marketing, creative, client services, development and operations. The role emphasizes training on HR policies and practices to reduce employment-related risk, with a team of about 75 and close collaboration with leadership.

Responsibilities include onboarding, policy training, performance management, investigations, and maintaining HR records.

Qualifications

• At least 4 years of progressive HR experience, including at least 2 years as HR generalist, HR business partner or HR manager supporting managers and employees directly.
• Hands on experience across several core HR areas, such as employee relations, performance management, HR operations and benefits administration.
• Demonstrated ability to handle sensitive employee matters, conduct or support investigations and produce clear, objective documentation while maintaining confidentiality.
• Experience developing and delivering HR training for employees and managers, explaining policies clearly, and tracking completion and understanding.
• Working knowledge of U.S. employment requirements and good judgment about when to bring in counsel or specialist providers.
• Experience running HR processes in a small or midsize organization. Comfortable with day to day operational work and with improving processes over time.
• Strong HRIS, spreadsheet and reporting skills. Able to explain people data and process recommendations clearly to managers and leaders.
• Bachelor's degree in human resources, business or a related field, or an equivalent combination of relevant experience and education.
• Experience in a digital marketing agency, creative services firm or other client service business is a plus.
• Experience administering Rippling and supporting teams working across locations or employment jurisdictions.
• SHRM-CP, PHR or a comparable HR credential.
• Experience working with distributed or international resources is helpful.

Responsibilities

• Own the staff HR training program.
• Design and deliver onboarding and recurring training on company policies, harassment and discrimination prevention, reporting concerns and nonretaliation, confidentiality, leave and accommodations, and timekeeping.
• Train managers on interviewing, performance documentation, corrective action and escalation.
• Coordinate specialized content with qualified advisers.
• Maintain a training calendar, completion records and policy acknowledgments.
• Check understanding, follow up on missed training, and provide refreshers when policies change or recurring issues reveal gaps.
• Partner with leaders on staffing needs, workforce changes and people risks.
• Carry out the HR plan and calendar agreed with leadership.
• Serve as the first point of contact for employee concerns.
• Conduct fair, well documented investigations and coach managers through conflict, corrective action and separations, escalating sensitive or complex matters to leadership and employment counsel.
• Maintain job descriptions, titles and job levels.
• Gather salary benchmarks and prepare pay recommendations for review by Finance and leadership.
• Administer performance reviews, goal setting and development planning.
• Support managers in setting expectations, giving useful feedback and documenting performance decisions consistently.
• Support hiring with recruiting resources and hiring managers, including approvals, offer coordination and onboarding, so new employees move smoothly from hiring to ongoing support.
• Own and maintain the company handbook, coordinating policy updates and applicable jurisdictional requirements with leadership and employment counsel.
• Manage regular reviews, version control, distribution and employee acknowledgments, and incorporate changes into staff training.
• Keep personnel records and HR processes current, and coordinate leave, accommodations and other employment matters with qualified advisers.
• Manage HR data and workflows in Rippling, including onboarding, employee changes and offboarding.
• Maintain data quality, appropriate access and accurate handoffs to payroll and benefits partners.
• Administer benefits enrollment and renewals with Finance and providers.
• Track employee feedback, exit information and HR metrics, and flag retention and operating issues to leadership.

Skills

HR experience

HR generalist/BP/manager

Employee relations

Performance management

HR operations

Benefits administration

Investigations

HR training

US employment law

Process improvement

HRIS

Reporting

Education

Bachelor's degree in HR or related field

SHRM-CP / PHR

Tools

Rippling

Job description

RR Digital is seeking a hands-on Human Resources Manager to run day-to-day HR operations and guide managers and staff across marketing, creative, client services, development and operations. The role emphasizes training on HR policies and practices to reduce employment-related risk, with a team of about 75 and close collaboration with leadership.

Responsibilities include onboarding, policy training, performance management, investigations, and maintaining HR records.