Remote HR Customer Support Rep - Tier I

HCA Healthcare; Sarasota (FL); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, prescription drug, dental, &

Vision & behavioral health

Telemedicine services

401(k) with company match

Tuition assistance

Life insurance

Employee stock purchase plan

Job summary

Parallon is hiring an HRSC Tier I Customer Service Representative to support HR and HRIS activities, including interpreting life-cycle reports, onboarding, status changes, and separations. The role operates from a remote position, with duties performed within 60 miles of an HCA hospital.

In this role you provide customer service by handling HRAnswers calls, assisting on HR tools, and escalating issues to Tier 2 as needed.

Qualifications

• Strong customer service skills.
• 1 year of experience in HR preferred.
• Previous call center experience preferred.
• High-speed internet requirement for remote work: 25 Mbps download and 15 Mbps upload.
• Remote employees must live within a 60 mile radius of an HCA hospital.

Responsibilities

• Provides customer service by answering HRAnswers calls, documents inquiries and resolutions, and researches issues to resolve them in a timely manner.
• Provides support within a HR Line of Business.
• Communicates problem symptoms clearly and consults with CS Tier 2 when needed to aid resolution.
• Escalates unresolved issues as needed.
• Performs other duties as needed.
• Assists in navigating internal self-service and HR technology tools.

Skills

Customer service

Call center experience

HR knowledge

Remote work readiness

Job description

Parallon is hiring an HRSC Tier I Customer Service Representative to support HR and HRIS activities, including interpreting life-cycle reports, onboarding, status changes, and separations. The role operates from a remote position, with duties performed within 60 miles of an HCA hospital.

In this role you provide customer service by handling HRAnswers calls, assisting on HR tools, and escalating issues to Tier 2 as needed.