HR Customer Service Rep High Volume Call Center

HCA Healthcare, Inc.; Walterboro (SC); Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

Retirement savings plan

Tuition assistance

Additional benefits

Job summary

Parallon is seeking a HRSC Tier I Customer Service Representative for a Work from Home role. The position supports HR and HRIS functions, handling on-boarding, life-cycle reports, status changes, and payroll-related inquiries from within 60 miles of an HCA hospital.

You will answer HRAnswers calls, document inquiries, escalate as needed, and assist customers using self-service and HR tools. A strong customer service background and HR exposure are preferred, with prior call center experience a

Qualifications

• Strong customer service skills.
• 1 year of HR experience preferred.
• Previous call center experience preferred.
• High-speed internet (25 MB down / 15 MB up) required for remote work.
• Remote employees must live within a 60 mile radius of an HCA Hospital.

Responsibilities

• Provides customer service by answering HRAnswers calls and documenting inquiries and resolutions.
• Provides support within a HR Line of Business.
• Cleary communicates problem symptoms and consults with CS Tier 2 reps to resolve issues.
• Escalates unresolved issues as needed.
• Performs other duties as needed.
• Assists in navigating internal resources on self-service and HR technology tools.

Skills

Strong Customer Service

HR experience

Call center experience

High speed internet

Job description

Introduction

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Current Scheduling needs: 8a-4:30p CST or 2:30p-11p CST, rotating weekends

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary and Qualifications

The HRSC Tier I Customer Service Representative will perform administrative, and data/records management activities in support of HR and HRIS functions, including interpreting life-cycle reports, onboarding, status change, compensation, separations, etc. The HRSC Customer Support Tier I Representative will work under direction from the HRSC Supervisor to ensure HR service delivery is consistently high-quality.

In this role you will:

• Provides customer service by answering HRAnswers calls, documents all customer inquiries and resolutions received via phone calls. Ask HR, Chat, mailboxes or alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed
• Provides support within a HR Line of Business
• Cleary communicates problem symptoms and consults with CS Tier 2 representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included
• Escalate unresolved issues as needed
• Perform any other duties as needed
• Provide assistance on navigating internal resources on self-service and HR technology tools

Qualifications:

• Strong Customer Service skills
• 1 year of experience in HR preferred
• Previous call center experience preferred
• Virtual employees are required to have high speed internet with 25 MB download and 15 MB upload
• Remote employees are required to live within a 60 mile radius of an HCA Hospital

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it." - Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.