Remote Housing & Social Services Call Specialist

United Way of Connecticut, Inc.; Rocky Hill (CT); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Shift differential

Health benefits

PTO

Holidays

Tuition reimbursement

Public Service Loan Forgiveness

Job summary

United Way of Connecticut, Inc. in Rocky Hill, CT is seeking a Contact Center Specialist for Information & Referral/Housing on the second shift. The role starts at $21.30/hour with potential shift differential and a hybrid after training.

You will answer calls, chats and emails, assess needs and provide referrals for housing, utilities, food, healthcare and more. Training is provided and confidentiality is emphasized.

Qualifications

• Answer calls, chats and emails from people seeking support.
• Assess needs and provide accurate, meaningful referrals for housing, utilities, food, healthcare and more.
• Dig deeper when needed—researching and advocating for callers facing complex barriers.

Responsibilities

• Answer calls, chats, and emails from people seeking support.
• Assess needs and provide referrals for housing, utilities, food, healthcare.
• Document each interaction clearly to ensure continuity and follow-up.
• Follow established protocols while safeguarding caller confidentiality.
• Collaborate with a caring, mission-driven team.

Skills

Customer service

Call center

Housing resources

Education

High School Diploma or GED

Job description

United Way of Connecticut, Inc. in Rocky Hill, CT is seeking a Contact Center Specialist for Information & Referral/Housing on the second shift. The role starts at $21.30/hour with potential shift differential and a hybrid after training.

You will answer calls, chats and emails, assess needs and provide referrals for housing, utilities, food, healthcare and more. Training is provided and confidentiality is emphasized.