Impactful Call Center Specialist – Housing Referrals

United Way of Connecticut, Inc.; Rocky Hill (CT); Hybrid; USD 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Hybrid schedule after training

Competitive pay

Remote work after training

Health benefits

401(k) plan

Paid time off

13 paid holidays

Tuition reimbursement

Public Service Loan Forgiveness

Inclusive workplace

Zusammenfassung

United Way of Connecticut, Inc. in Rocky Hill, CT is seeking a |211 Contact Center Specialist – Information & Referral/Housing for the third shift. You will answer calls, chats and emails from people seeking support and provide confident, accurate referrals to housing, utilities, food, healthcare and more.

After training, the hybrid schedule offers 4 remote days and 1 in-office day. The role emphasizes compassionate, confidential support; you will research needs, document interactions, and

Qualifikationen

• High School Diploma or GED plus relevant experience.

Aufgaben

• Answer calls, chats and emails from people seeking support and community resources.
• Assess needs and provide accurate, meaningful referrals for housing, utilities, food, healthcare and more.
• Dig deeper when needed—researching and advocating for callers facing complex barriers.
• Help callers understand their options and feel empowered to take next steps.
• Document each interaction clearly to ensure continuity and follow-up.
• Follow established protocols while safeguarding caller confidentiality.
• Collaborate with a caring, mission-driven team that’s always ready to support you.

Ausbildung

High School Diploma or GED plus relevant experience

Jobbeschreibung

United Way of Connecticut, Inc. in Rocky Hill, CT is seeking a |211 Contact Center Specialist – Information & Referral/Housing for the third shift. You will answer calls, chats and emails from people seeking support and provide confident, accurate referrals to housing, utilities, food, healthcare and more.

After training, the hybrid schedule offers 4 remote days and 1 in-office day. The role emphasizes compassionate, confidential support; you will research needs, document interactions, and