Housing Information & Referral Specialist — Hybrid

United Way of Connecticut, Inc.; Rocky Hill (CT); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Hybrid after training

4 days remote + 1 in office

Paid time off

Medical benefits

Tuition reimbursement

Public Service Loan Forgiveness

Job summary

United Way of Connecticut, Inc. is seeking a compassionate Contact Center Specialist for information and referral with housing focus. The role operates in Rocky Hill, CT, hybrid after training, and starts on the first shift.

You will handle calls, chats and emails to connect people with housing resources, utilities, food, healthcare, and more. Training is provided and the team offers supportive, mission-driven collaboration.

Qualifications

• High School Diploma or GED plus relevant experience.
• Experience in housing services, case management, advocacy, or call center environments.
• Excellent communication and empathetic listening skills.

Responsibilities

• Answer calls, chats and emails from people seeking support and community resources.
• Assess needs and provide accurate referrals for housing, utilities, food, healthcare and more.
• Research and advocate for callers facing complex barriers.
• Help callers understand options and empower next steps.
• Document interactions for continuity and follow-up.

Skills

Customer service

Communication

Call center

Education

High School Diploma or GED

Job description

United Way of Connecticut, Inc. is seeking a compassionate Contact Center Specialist for information and referral with housing focus. The role operates in Rocky Hill, CT, hybrid after training, and starts on the first shift.

You will handle calls, chats and emails to connect people with housing resources, utilities, food, healthcare, and more. Training is provided and the team offers supportive, mission-driven collaboration.