Info & Referral Call Center Specialist - Hybrid - $21.30

United Way of Connecticut Inc; Rocky Hill (CT); Hybrid; USD 43,000 - 52,000; Full time

Benefits offered by this job

Starting at $21.30/hour

Hybrid schedule after training

Paid time off

13 paid holidays

Health benefits

401(k)

Tuition reimbursement

Public Service Loan Forgiveness

Job summary

United Way of Connecticut, Inc. in Rocky Hill, CT is hiring a Contact Center Specialist – Information & Referral/Housing (First Shift).

This full-time, hybrid after training role starts at $21.30/hour and offers a comprehensive benefits package. You will answer calls, chats and emails, assess needs, provide housing and utility referrals, document interactions, and safeguard confidentiality while collaborating with a mission-driven team.

Qualifications

• High School Diploma or GED plus relevant experience.

Responsibilities

• Answer calls, chats and emails from people seeking support and community resources.
• Assess needs and provide accurate referrals for housing, utilities, food, healthcare and more.
• Document interactions clearly to ensure follow-up and confidentiality.

Skills

Call center

Customer service

Communication

Empathy

Education

High School Diploma or GED

Job description

United Way of Connecticut, Inc. in Rocky Hill, CT is hiring a Contact Center Specialist – Information & Referral/Housing (First Shift).

This full-time, hybrid after training role starts at $21.30/hour and offers a comprehensive benefits package. You will answer calls, chats and emails, assess needs, provide housing and utility referrals, document interactions, and safeguard confidentiality while collaborating with a mission-driven team.