Remote Housing ICT Lead – CX Housing (4‑Month Contract)

Civic Recruitment Limited; Epping (NH); On-site; USD 136,000 - 166,000; Part time

Job summary

Civic Recruitment Limited is seeking a highly skilled Lead Officer - Housing ICT (CX Housing) for a 4-month contract with a local authority. You will lead, support, and enhance the Civica CX Housing platform, delivering rent accounting, CRM, workflows, reporting and portal features.

The role requires extensive Civica CX Housing experience in housing services, with remote working and occasional onsite attendance.

Qualifications

• Significant experience supporting and administering Civica CX Housing within a social housing environment.
• Relevant degree, professional qualification, or equivalent in ICT, Housing Systems, Information Systems, Housing Management, or related field.
• Understanding of housing asset structures and management processes.

Responsibilities

• Lead the support, optimization, and development of the Civica CX Housing application.
• Rent Accounting
• Case Management
• Workflows and Task Management
• Electronic Forms
• Customer Relationship Management (CRM)
• Configure and improve business processes within CX Housing.
• Support and deliver CX user training programs.
• Lead and support system upgrades, particularly version 25.x and above.
• Support the implementation, configuration, and enhancement of the CX Customer Portal.
• Develop and maintain complex reports using SSRS and SQL.
• Create management dashboards and reporting solutions using Power BI.

Skills

CX Housing knowledge

CRM

Workflow automation

Rent accounting

Education

Relevant degree in ICT/Housing/Information Systems

Tools

SSRS

SQL

Power BI

Civica CX Housing

Job description

Civic Recruitment Limited is seeking a highly skilled Lead Officer - Housing ICT (CX Housing) for a 4-month contract with a local authority. You will lead, support, and enhance the Civica CX Housing platform, delivering rent accounting, CRM, workflows, reporting and portal features.

The role requires extensive Civica CX Housing experience in housing services, with remote working and occasional onsite attendance.