Remote Hotel Distribution & Revenue Systems Analyst

HHM Hotels; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insu

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Benefits

Technology Reimbursements

TELUS Health access

Educational/Professional Development

Remote or Hybrid Work Options

Job summary

HHM Hotels seeks a proactive Hotel Distribution Analyst to support the distribution team across the independent portfolio. You will help maintain systems like GDS, OTAs, CRS, PMS, and RMS, ensuring data accuracy and efficient ticketing workflows.

You will audit revenue management and reservation systems (Duetto RMS, iHotelier CRS, Synxis CRS, Opera PMS, Infor HMS). The role supports training staff and producing performance reports with remote or hybrid options.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Familiarity with ticketing support systems (Zendesk, Jira) and managing support queues.
• Strong analytical and problem-solving skills with ability to troubleshoot technical issues.
• Proficiency with Duetto RMS, iHotelier CRS, and Infor HMS PMS is highly desirable.
• Excellent communication and interpersonal skills; attention to detail.

Responsibilities

• Ensure consistency and accuracy across all systems, especially channel and segmentation data.
• Manage a ticketing system to log, track, and prioritize requests with timely resolution.
• Audit revenue management and reservation systems to find discrepancies and improvement opportunities.
• Collaborate with internal teams and vendors to troubleshoot issues and implement enhancements.
• Provide training and support to hotel staff on reservation and revenue systems.
• Develop and maintain documentation and training materials for system support.
• Generate reports and KPIs on ticket resolution, uptime, and user satisfaction.
• Identify opportunities to streamline processes and optimize configurations.
• Conduct promotional audits to ensure ecommerce compliance and accuracy.

Skills

Ticketing system management

Analytical problem solving

Communication skills

System auditing

Independent and collaborative work

Education

Bachelor's degree in Hospitality Management

Tools

Zendesk

Jira

Duetto RMS

iHotelier CRS

Infor HMS PMS

Job description

HHM Hotels seeks a proactive Hotel Distribution Analyst to support the distribution team across the independent portfolio. You will help maintain systems like GDS, OTAs, CRS, PMS, and RMS, ensuring data accuracy and efficient ticketing workflows.

You will audit revenue management and reservation systems (Duetto RMS, iHotelier CRS, Synxis CRS, Opera PMS, Infor HMS). The role supports training staff and producing performance reports with remote or hybrid options.