Corporate Distribution Analyst

HHM Hotels

United States

On-site

USD 70,000 - 100,000

Full time

6 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Medical, Dental and Vision Health Insu

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Benefits

Technology Reimbursements

TELUS Health access

Educational/Professional Development

Remote or Hybrid Work Options

Job summary

HHM Hotels seeks a proactive Hotel Distribution Analyst to support the distribution team across the independent portfolio. You will help maintain systems like GDS, OTAs, CRS, PMS, and RMS, ensuring data accuracy and efficient ticketing workflows.

You will audit revenue management and reservation systems (Duetto RMS, iHotelier CRS, Synxis CRS, Opera PMS, Infor HMS). The role supports training staff and producing performance reports with remote or hybrid options.

Qualifications

Bachelor's degree in Hospitality Management or related field.
Familiarity with ticketing support systems (Zendesk, Jira) and managing support queues.
Strong analytical and problem-solving skills with ability to troubleshoot technical issues.
Proficiency with Duetto RMS, iHotelier CRS, and Infor HMS PMS is highly desirable.
Excellent communication and interpersonal skills; attention to detail.

Responsibilities

Ensure consistency and accuracy across all systems, especially channel and segmentation data.
Manage a ticketing system to log, track, and prioritize requests with timely resolution.
Audit revenue management and reservation systems to find discrepancies and improvement opportunities.
Collaborate with internal teams and vendors to troubleshoot issues and implement enhancements.
Provide training and support to hotel staff on reservation and revenue systems.
Develop and maintain documentation and training materials for system support.
Generate reports and KPIs on ticket resolution, uptime, and user satisfaction.
Identify opportunities to streamline processes and optimize configurations.
Conduct promotional audits to ensure ecommerce compliance and accuracy.

Skills

Ticketing system management

Analytical problem solving

Communication skills

System auditing

Independent and collaborative work

Education

Bachelor's degree in Hospitality Management

Tools

Zendesk

Jira

Duetto RMS

iHotelier CRS

Infor HMS PMS

Job description

Overview

We are seeking a proactive and detail-oriented Hotel Distribution Analyst to Support the distribution team in maintaining the landscape of systems and technologies across the independent portfolio at HHM Hotels. In this role you will assist with managing the ticketing support system and have an integral part of implementing and auditing best practices and standards as it relates to GDS, OTAs, FIT, CRS, PMS, RMS and any new and emerging technologies that benefit the hotel industry.

Corporate Distribution Analyst (Remote)

Overview

In this role, you will play a pivotal role in ensuring the smooth operation of revenue management and reservation systems, including Duetto Revenue Management System, iHotelier Central Reservation System, Synxis Central Reservation System, Opera Property Management System and Infor HMS Property Management System. Your expertise will be instrumental in providing technical support and optimizing system performance to drive revenue growth and operational efficiency.

Your Focuses

Ensure consistency and accuracy across all systems, specifically in channel and segmentation data.
Manage a ticketing support system to log, track, and prioritize incoming support requests, ensuring timely resolution and effective communication with all parties involved.
Conduct regular audits of revenue management and reservation systems, including Duetto Revenue Management System, iHotelier Central Reservation System, Synxis Central Reservation System and Infor HMS Property Management System, to identify discrepancies, errors, and opportunities for improvement.
Collaborate with internal teams and external vendors to troubleshoot technical issues, implement system enhancements, and ensure seamless integration between different platforms.
Provide training and support to hotel staff on the effective use of reservation and revenue management systems, including best practices, workflows, and troubleshooting techniques.
Develop and maintain documentation, knowledge base articles, and training materials to facilitate ongoing system support and user education.
Generate reports and performance metrics to evaluate system performance, identify trends, and track key performance indicators (KPIs) related to ticket resolution, system uptime, and user satisfaction.
Proactively identify opportunities to streamline processes, enhance system functionality, and optimize system configurations to improve overall efficiency and effectiveness.
Conduct promotional audits to ensure compliance and accuracy with Ecommerce efforts.

Your Background And Skills

Bachelor's degree in Hospitality Management, or related field.
Familiarity with ticketing support systems (e.g., Zendesk, Jira) and experience managing support queues and prioritizing tasks.
Strong analytical and problem-solving skills with the ability to troubleshoot technical issues and implement effective solutions.
Proficiency in Duetto Revenue Management System, iHotelier Central Reservation System, and Infor HMS Property Management System is highly desirable.
Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders.
Detail-oriented with a focus on accuracy and precision in system auditing and documentation.
Ability to work independently and collaboratively in a fast-paced and dynamic environment, with a customer-centric approach to service delivery.

HHM Hotels Benefits And Perks