Remote Hospitality Reservations Concierge

Duquesa Travel Group; Harrisburg (Dauphin County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

100% remote

Onboarding and training provided

Continuing education opportunities

Ongoing professional development

Access to online systems

Collaborative team environment

Job summary

Duquesa Travel Group is seeking a service-oriented Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a remote environment. The role emphasizes professional service and accurate handling of reservation details and client preferences.

You will research accommodations, coordinate details, review confirmations, communicate updates, and maintain organized client records, with onboarding and ongoing training and access to online

Qualifications

• Strong communication and customer-service skills.
• Attention to detail and organizational ability.
• Comfortable researching information online.
• Ability to learn web-based systems and platforms.
• Professional and dependable; good follow-up and problem-solving.
• Experience in hospitality or reservations is helpful but not required.

Responsibilities

• Assist clients with reservation inquiries and requests.
• Research accommodations, services, activities, and options.
• Coordinate reservation details based on client preferences.
• Review confirmations and documentation for accuracy.
• Communicate reservation updates to clients and providers.
• Assist with modifications and special accommodations.
• Maintain organized client records.
• Track outstanding requests and follow up.
• Communicate with hospitality and service providers.
• Help resolve reservation-related questions.
• Maintain professional service standards throughout the client experience.

Skills

Strong communication

Attention to detail

Organizational skills

Multitasking

Online research

System learning

Professional and dependable

Follow-up

Job description

Duquesa Travel Group is seeking a service-oriented Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a remote environment. The role emphasizes professional service and accurate handling of reservation details and client preferences.

You will research accommodations, coordinate details, review confirmations, communicate updates, and maintain organized client records, with onboarding and ongoing training and access to online