Remote Hospitality Reservations Concierge

Duquesa Travel Group; Kailua (HI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Remote work

Ongoing training

Job summary

Duquesa Travel Group is seeking a Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a 100% remote environment.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers online. You will maintain accurate records, review confirmations, and provide timely updates while upholding professional service standards across the client journey.

Qualifications

• Strong communication and customer-service skills.
• Excellent attention to detail and organizational ability.
• Ability to multitask and research information online.
• Comfortable learning and using web-based systems and platforms.

Responsibilities

• Assist clients with reservation inquiries and requests.
• Research accommodations, services, activities, and options.
• Coordinate reservation details based on client preferences.
• Review confirmations and documentation for accuracy.
• Communicate relevant reservation information and updates to clients.
• Assist with modifications and special accommodations as needed.
• Maintain organized client records and track outstanding requests.
• Follow up appropriately on pending reservations.
• Communicate with hospitality and service providers.
• Help resolve reservation-related questions while maintaining professional standards.

Skills

Communication

Attention to detail

Organization

Online research

Web systems

Professionalism

Problem solving

Hospitality experience

Job description

Duquesa Travel Group is seeking a Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a 100% remote environment.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers online. You will maintain accurate records, review confirmations, and provide timely updates while upholding professional service standards across the client journey.