Remote Hospitality Reservations Concierge

Duquesa Travel Group; Springfield (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work

Onboarding & training

Continuing education

Professional development

Access to online systems

Collaborative team environment

Job summary

Duquesa Travel Group is seeking a service-oriented Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a fully remote setting.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers online, with a focus on accuracy and professional service throughout the client experience.

Onboarding and ongoing education are provided to support growth and success in this role.

Qualifications

• Excellent communication and customer-service skills.
• Strong attention to detail and accuracy.
• Organized and able to multitask effectively.
• Comfortable researching information online and learning new systems.
• Professional and dependable with a proactive approach.
• Hospitality, reservations, or customer service experience is helpful but not required.

Responsibilities

• Assist clients with reservation inquiries and requests
• Research accommodations, services, activities, and available options
• Coordinate reservation details based on client preferences
• Review confirmations and documentation for accuracy
• Communicate relevant reservation information and updates
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up appropriately
• Communicate with hospitality and service providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Skills

Strong communication

Customer service

Attention to detail

Organizational skills

Multitasking

Online research

Web-based systems

Dependable

Hospitality experience helpful

Job description

Duquesa Travel Group is seeking a service-oriented Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a fully remote setting.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers online, with a focus on accuracy and professional service throughout the client experience.

Onboarding and ongoing education are provided to support growth and success in this role.