Remote Hospitality Concierge & Reservations Specialist

Duquesa Travel Group; San Jose (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Onboarding and training provided

Continuing education opportunities

Professional development resources

Collaborative team environment

Job summary

Duquesa Travel Group is seeking a remote Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests. The role emphasizes professional service, accuracy in reservation data, and aligning client preferences with available options.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment.

Qualifications

• Strong communication and customer-service skills.
• Excellent attention to detail.
• Good organizational and multitasking abilities.
• Comfortable researching information online.
• Ability to learn web-based systems and platforms.
• Professional and dependable.
• Strong follow-up and problem-solving abilities.
• Previous hospitality, reservations, customer service, or related experience is helpful but not required.

Responsibilities

• Assist clients with reservation inquiries and requests
• Research accommodations, services, activities, and available options
• Coordinate reservation details based on client preferences
• Review confirmations and documentation for accuracy
• Communicate relevant reservation information and updates
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up appropriately
• Communicate with hospitality and service providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Skills

Communication

Customer service

Attention to detail

Organization

Multitasking

Online research

Web-based systems

Professionalism

Job description

Duquesa Travel Group is seeking a remote Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests. The role emphasizes professional service, accuracy in reservation data, and aligning client preferences with available options.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment.