Remote Hospitality Experience Specialist

Travel With Sann; Miami (NM); Remote; USD 42,000 - 62,000; Full time

Job summary

Travel With Sann is seeking a personable Hospitality Experience Coordinator to help clients research services and coordinate arrangements from initial request to completion. The role emphasizes customer service, organization, and attentiveness.

You will gather client preferences, research accommodations and transportation, coordinate reservations, and maintain clear communication and records. This fully remote position offers onboarding, ongoing education, and a collaborative team environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail and organization.
• Comfortable researching information online and learning new platforms.
• Reliable, professional, and responsive.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality providers when needed.
• Provide responsive and professional client support.

Skills

Communication skills

Customer-service mindset

Attention to detail

Organization

Online research

Adaptability to digital platforms

Tools

CRM systems

Job description

Travel With Sann is seeking a personable Hospitality Experience Coordinator to help clients research services and coordinate arrangements from initial request to completion. The role emphasizes customer service, organization, and attentiveness.

You will gather client preferences, research accommodations and transportation, coordinate reservations, and maintain clear communication and records. This fully remote position offers onboarding, ongoing education, and a collaborative team environment.