Hospitality Experience Coordinator

Travel With Sann; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

Travel With Sann is seeking a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating seamless experiences from the initial request through completion.

The ideal candidate should enjoy customer service, organization, and research while helping clients find suitable hospitality options based on their individual needs.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service mindset with a client-focused approach.
• High attention to detail and accuracy.
• Good organizational and time-management abilities.
• Comfortable researching information online and comparing options.
• Ability to learn and use new digital platforms.

Responsibilities

• Gather and understand client preferences, requirements, and service requests.
• Research accommodations, activities, transportation options, and other hospitality services.
• Assist with reservations, arrangements, and coordination of client experiences.
• Communicate updates, important details, and confirmations to clients.
• Review booking information and ensure accuracy of arrangements.
• Handle modifications, special requests, and client inquiries.
• Maintain organized client records and documentation.
• Follow up on pending information and upcoming arrangements.
• Coordinate with hospitality providers and service partners when required.
• Provide professional and responsive customer support throughout the client journey.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Time management

Research online

Digital platforms

Reliability

Education

Bachelor's degree or equivalent

Job description

Travel With Sann is seeking a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating seamless experiences from the initial request through completion.

The ideal candidate should enjoy customer service, organization, and research while helping clients find suitable hospitality options based on their individual needs. This remote role offers an opportunity to support clients, manage arrangements, and work with hospitality providers in a professional environment.

Key Responsibilities:

• Gather and understand client preferences, requirements, and service requests.
• Research accommodations, activities, transportation options, and other hospitality services.
• Assist with reservations, arrangements, and coordination of client experiences.
• Communicate updates, important details, and confirmations to clients.
• Review booking information and ensure accuracy of arrangements.
• Handle modifications, special requests, and client inquiries.
• Maintain organized client records and documentation.
• Follow up on pending information and upcoming arrangements.
• Coordinate with hospitality providers and service partners when required.
• Provide professional and responsive customer support throughout the client journey.

Requirements:

• Excellent communication and interpersonal skills.
• Strong customer service mindset with a client-focused approach.
• High attention to detail and accuracy.
• Good organizational and time-management abilities.
• Comfortable researching information online and comparing available options.
• Ability to learn and use new digital platforms and systems.
• Reliable, professional, and responsive work approach.
• Previous experience in hospitality, customer service, reservations, or related fields is helpful but not required.

Position Highlights:

• Fully remote work environment.
• Comprehensive onboarding and training.
• Continuing education and professional development opportunities.
• Access to professional systems and resources.
• Ongoing learning and skill development.
• Collaborative team environment. Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate