Remote Hospital Security Dispatcher & CCTV Operator

Yale New Haven Health Services Corp.; New Haven (CT); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Yale New Haven Health Services Corp. seeks a Protective Services dispatcher to manage security calls, coordinate officer dispatch, and monitor access control systems across affiliated facilities.

The role emphasizes accurate documentation, rapid decision-making, and effective communication in a hospital environment. Ideal candidates will have 1+ year of dispatch experience, basic computer skills, and familiarity with CCure9000.

Qualifications

• Requires high school diploma or equivalent; FTO program training provided.
• Minimum of one year of experience in Security, Police, Fire, EMS, DMV-type dispatch or related role.
• Experience with computers; basic computer skills.
• CT Guard Card preferred at hire; must meet CT DPS licensing requirements.

Responsibilities

• Receive and triage security-related calls and dispatch officers promptly.
• Monitor access control points, hospital cameras, and card readers.
• Log and document incidents using the IT infrastructure and CCure9000 system.
• Maintain accurate records and respond to emergencies per established plans.
• Operate radio and telephone systems to coordinate security resources.

Skills

Diplomatic communication

Record keeping

Dispatch experience

Computer literacy

Education

High school diploma

FTO program (training)

Tools

Software House CCure9000

Job description

Yale New Haven Health Services Corp. seeks a Protective Services dispatcher to manage security calls, coordinate officer dispatch, and monitor access control systems across affiliated facilities.

The role emphasizes accurate documentation, rapid decision-making, and effective communication in a hospital environment. Ideal candidates will have 1+ year of dispatch experience, basic computer skills, and familiarity with CCure9000.