24/7 Hospital Communications Operator

Yale New Haven Health Services Corp.; Bridgeport (CT); On-site; USD 34,000 - 48,000; Full time

Job summary

Yale New Haven Health Services Corp. seeks a capable Operator Services Associate to handle 24/7 communications between physicians, staff, patients and visitors. You will process life safety codes, answer calls quickly and accurately, and maintain on-call schedules while using Cisco and Spok software.

The role requires typing ability, teamwork and strong customer service in a hospital setting with the flexibility to work varied shifts and travel between call centers as needed.

Qualifications

• High School diploma or GED required.
• Experience using computers in an office setting.
• Experience answering telephones in a high-volume environment preferred.

Responsibilities

• Process Emergency Life Safety Codes and page required personnel.
• Answer and process 60–80 calls per hour with high accuracy.
• Maintain professional customer relations with patients and staff.
• Manage hospital pagers and keep databases updated.
• Maintain on-call schedules with high accuracy and timely updates.

Skills

Typing 35 WPM

Teamwork

Customer service

Decision-making

Education

High School Graduate or GED

Tools

Cisco

Spok software

Job description

Yale New Haven Health Services Corp. seeks a capable Operator Services Associate to handle 24/7 communications between physicians, staff, patients and visitors. You will process life safety codes, answer calls quickly and accurately, and maintain on-call schedules while using Cisco and Spok software.

The role requires typing ability, teamwork and strong customer service in a hospital setting with the flexibility to work varied shifts and travel between call centers as needed.