Hospital Security Dispatcher: Critical Communications

Cleveland Clinic; Canton (OH); On-site; USD 21,000 - 27,000; Full time

Job summary

Cleveland Clinic Mercy Hospital is actively seeking a Dispatcher to coordinate Security Dispatch Office activities and protect patients, staff, and property. The role operates on a two-week shift rotation with a mix of day and evening hours.

You will receive calls, dispatch personnel, monitor CCTV, and follow emergency protocols while documenting all logs. The position requires a high school diploma, solid computer skills, and a calm, clear voice on radio communications.

Qualifications

• High school graduate required.
• Proficient with computer software and data entry.
• Clear speaking voice over security radio.
• Ability to dispatch personnel during escalations.
• Visual acuity to monitor security screens.

Responsibilities

• Receive calls for service and formulate correct responses.
• Regulate radio traffic and relay information.
• Answer questions and give directions to visitors and staff.
• Monitor CCTV for escalating situations and respond appropriately.
• Implement emergency procedures per department orders and manuals.
• Document dispatch logs, equipment logs, and incident reports.
• Maintain knowledge of access control and alarm systems.

Skills

Typing & data entry

Clear speaking voice

Escalation handling

Dispatching personnel

Computer software proficiency

Visual monitoring

Education

High school diploma

Tools

Security radio system

Job description

Cleveland Clinic Mercy Hospital is actively seeking a Dispatcher to coordinate Security Dispatch Office activities and protect patients, staff, and property. The role operates on a two-week shift rotation with a mix of day and evening hours.

You will receive calls, dispatch personnel, monitor CCTV, and follow emergency protocols while documenting all logs. The position requires a high school diploma, solid computer skills, and a calm, clear voice on radio communications.