SECURITY DISPATCHER

System Support; City of Troy (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

System Support in Troy, NY is seeking a Security Dispatcher for the Campus Police at Upper Valley Medical Center. You will dispatch security calls, complete dispatch log sheets, and operate the facility's Matrix card access system to control entrances.

The position requires a high school diploma or GED, and you must pass LEADS and CCH within 30 days of employment. No prior job experience is required, though prior law enforcement dispatcher experience is preferred.

Qualifications

• Minimum education: High School completion or GED.
• Must pass LEADS and CCH within 30 days of employment.
• No prior job-related experience required.
• Preferred: prior law enforcement dispatch experience.

Responsibilities

• Dispatch security calls and maintain dispatch log sheets.
• Manage the Matrix card access system to control hospital entrances.
• Assist patients, visitors, and staff by providing directions and information.
• Provide calm service under pressure while handling interruptions.

Skills

Computer skills

ICS IS 100

IAHSS Basis Training

Education

High School completion / GED

Job description

Position: Security DispatcherJob Title: SECURITY DISPATCHERUnit: Campus PoliceShift: VariesShift Length: 12 Hour ShiftStatus: Full-time/ 80 Hours Per PayFacility: Upper Valley Medical CenterPOSITION SUMMARYResponsible for dispatching Security calls, completion of dispatch log sheets, and the card access system. Assists patients, visitors, and employees by giving directions, over the phone, accurately. Controls parking and entrances to hospital by use of the Matrix card access system.EducationMinimum Level of Education Required: High School completion / GEDLicensure/Certification/RegistrationMust pass Law Enforcement Automated Data System (LEADS) and Computerized Criminal History (CCH) certification requirements within thirty days of employment and maintain certification throughout employmentExperienceMinimum Level of Experience Required: No prior job-related work experiencePreferred experience: Previous experience in law enforcement as dispatcher desirableKnowledge/SkillsComputer skills desirableAbility to acquire International Association for Healthcare Security and Safety Basis TrainingAbility to acquire Incident Command system (ICS) – IS 100 I.E.BThis position requires an individual able to work under pressure with many interruptions while remaining calm a pleasant to the public and facility personnel.