24/7 Hospital Communications Operator

Yale New Haven Health Services Corp.; Greenwich (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Yale New Haven Health Services Corp. in Connecticut seeks a dedicated Operator/Call Center Associate to manage 24x7 communications between physicians, hospital staff, patients, and visitors. You will handle emergency codes, paging, and call processing with accuracy and professionalism.

The role requires typing proficiency, solid computer skills, and the ability to work flexible shifts across days, evenings, nights, weekends, and holidays in a hospital setting.

Qualifications

• High School Diploma or GED required.
• Experience using computers in an office environment required.
• Knowledge of Cisco and Spok software preferred.

Responsibilities

• Processes Emergency Life Safety Codes and pages appropriate personnel.
• Answers and processes calls with speed and accuracy.
• Maintains courteous customer relations over the phone with patients and staff.
• Manages on-call pagers and updates relevant databases.
• Maintains on-call schedules with accuracy and timeliness.

Skills

Computer skills

Phone handling

Cisco knowledge

Spok software

Education

High School Diploma or GED

Tools

Cisco

Spok software

Job description

Yale New Haven Health Services Corp. in Connecticut seeks a dedicated Operator/Call Center Associate to manage 24x7 communications between physicians, hospital staff, patients, and visitors. You will handle emergency codes, paging, and call processing with accuracy and professionalism.

The role requires typing proficiency, solid computer skills, and the ability to work flexible shifts across days, evenings, nights, weekends, and holidays in a hospital setting.