Remote Home Care Operations Virtual Assistant

PeoplePlus; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

SallySupport is seeking a highly organized Home Care Operations Virtual Assistant to support a growing U.S.-based home care organization. This remote role focuses on daily scheduling, caregiver coordination, client communication, and compliance tracking within a structured onboarding framework.

You will monitor schedules, manage documentation, and generate operational updates, while maintaining confidential information with professionalism. The position aligns with U.S.

Qualifications

• Excellent written and spoken English.
• Strong organizational skills and attention to detail.
• Previous experience in administration, scheduling, operations support, or customer service.
• Excellent communication and interpersonal skills.
• Confidence communicating professionally via phone, email, and messaging platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong administrative, documentation, and data-entry skills.
• Proactive problem-solving skills and ability to follow through on tasks.
• Ability to remain calm and professional when handling urgent situations.
• Compassionate and empathetic approach to communication with caregivers, clients, and families.
• Proficiency in Microsoft Office, Google Workspace, and online business systems.
• Willingness to learn home care operations, scheduling processes, and compliance requirements.
• Availability to work U.S. Pacific Time business hours, with flexibility as needs change.

Responsibilities

• Monitor caregiver schedules for gaps, conflicts, and potential issues.
• Maintain accurate caregiver availability and scheduling information in AxisCare or Wellsky.
• Monitor missed clock-ins, late arrivals, and scheduling alerts, escalating urgent matters.
• Assist with caregiver shift confirmations and scheduling coordination.
• Conduct routine caregiver check-ins and follow-ups.
• Communicate with caregivers regarding availability, upcoming shifts, and documentation requirements.
• Assist with coordinating caregiver and client introductions.
• Respond professionally to routine caregiver, client, and family enquiries.
• Maintain accurate caregiver and client documentation.
• Monitor compliance trackers and flag missing or expired documents.
• Support caregiver onboarding and administrative processes.
• Prepare daily and weekly operational updates and reports.
• Maintain organised records, spreadsheets, and internal tracking systems.
• Follow up on outstanding operational tasks to ensure timely completion.
• Support process improvements and additional operational projects as required.

Skills

English proficiency

Organization skills

Admin experience

Scheduling

Ops support

Customer service

Communication

Multitasking

Data entry

Problem solving

Confidentiality

MS Office

Google Workspace

Learnability

PT availability

Tools

AxisCare

WellSky

Microsoft Office

Google Workspace

Job description

SallySupport is seeking a highly organized Home Care Operations Virtual Assistant to support a growing U.S.-based home care organization. This remote role focuses on daily scheduling, caregiver coordination, client communication, and compliance tracking within a structured onboarding framework.

You will monitor schedules, manage documentation, and generate operational updates, while maintaining confidential information with professionalism. The position aligns with U.S.