Remote Home Care Ops VA — Scheduling, Compliance & Support

PeoplePlus; United States; Remote; USD 25,000 - 34,000; Full time

Job summary

SallySupport is a remote staffing company helping home care agencies across the United States and Canada by embedding remote professionals who integrate with existing teams. We are seeking a highly organised Home Care Operations Virtual Assistant to support daily scheduling, caregiver coordination, client communications, and compliance tracking.

This role involves maintaining caregiver schedules in AxisCare, conducting routine check-ins, onboarding support, and producing daily/weekly operational

Qualifications

• Excellent written and spoken English.
• Strong organizational skills and exceptional attention to detail.
• Experience in administration, scheduling, operations support, or customer service.
• Excellent communication and interpersonal skills.
• Confident professional communication via phone, email, and messaging.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong administrative, documentation, and data-entry skills.
• Proactive problem-solving and follow-through on tasks.
• Calm and professional under urgent situations.
• Compassionate and empathetic approach with caregivers, clients, families.
• Handle sensitive and confidential information responsibly.
• Proficiency in Microsoft Office, Google Workspace, and online business systems.
• Willingness to learn home care operations, scheduling, and compliance.
• Available to work U.S. Pacific Time business hours, with flexibility.

Responsibilities

• Monitor daily and upcoming caregiver schedules for gaps, conflicts, and potential issues.
• Maintain accurate caregiver availability and scheduling information in AxisCare.
• Monitor missed clock-ins, late arrivals, and scheduling alerts, escalating urgent matters appropriately.
• Assist with caregiver shift confirmations and scheduling coordination.
• Conduct routine caregiver check-ins and follow-ups.
• Communicate with caregivers regarding availability, upcoming shifts, and documentation requirements.
• Assist with coordinating caregiver and client introductions.
• Respond professionally to routine caregiver, client, and family enquiries.
• Maintain accurate caregiver and client documentation.
• Monitor compliance trackers and flag missing or expired documents.
• Support caregiver onboarding and administrative processes.
• Prepare daily and weekly operational updates and reports.
• Maintain organised records, spreadsheets, and internal tracking systems.
• Follow up on outstanding operational tasks to ensure timely completion.
• Support process improvements and additional operational projects as required.
• Working Hours: Full-time, remote position aligned with U.S. Pacific Time.

Skills

English proficiency

Organizational skills

Scheduling experience

Administration experience

Customer service

Communication skills

Multitasking

Data entry

Problem-solving

Discretion

Tools

Microsoft Office

Google Workspace

AxisCare familiarity

Job description

SallySupport is a remote staffing company helping home care agencies across the United States and Canada by embedding remote professionals who integrate with existing teams. We are seeking a highly organised Home Care Operations Virtual Assistant to support daily scheduling, caregiver coordination, client communications, and compliance tracking.

This role involves maintaining caregiver schedules in AxisCare, conducting routine check-ins, onboarding support, and producing daily/weekly operational